Refund policy

We stand behind the build. If something is not right, email hubble@fivemore.io with your order number.

Returns. Request a return within 30 days of delivery. Socks and apparel must be unworn, unwashed, unused and in their original condition, with any original tags and packaging. Worn or washed socks cannot be returned for hygiene reasons. Trying apparel on indoors to check fit is fine; it must otherwise remain in original condition.

How to return. Contact us before sending anything back. We will provide the correct return instructions. Do not send a return directly to the production partner or the address on the shipping label unless we instruct you to do so.

Shipping and refunds. For a change of mind or size, the customer pays return shipping. Original shipping charges are not refundable. After receiving and inspecting an accepted return, we issue a refund to the original payment method; your bank's processing time may vary. We do not charge a restocking fee.

Sets and five-packs. To return an entire set or pack, send all included pieces. For a problem with just one component, contact us first. Any approved partial refund is based on the amount actually paid for that component, not its standalone list price. A defective component does not require an unaffected component to be returned unless needed to resolve the claim.

Wrong or defective items. Tell us what happened and include a photograph if possible. Fivemore will arrange the appropriate replacement or refund and cover return shipping when a return is required for an item that arrived wrong or defective.

The Crew sock guarantee. If a pair lets you down, email us and explain what happened. If we have it in stock, we replace it. If we do not, we refund you. The Crew sock guarantee applies to Crew socks only.

Order changes. Contact us promptly. We cannot guarantee a change or cancellation once a printed-to-order garment has entered production. This does not remove remedies for defective or incorrect goods or applicable statutory rights.